All shipping prices are calculated based on the customers location, the weight of the products chosen and the selections made during checkout. We cannot guarantee the shipping speed, but we can guarantee that your products will be packaged an sent within 3 days of the order (usually same day). The speed of the shipment will depend upon the shipping selections made during checkout and the carrier. We have no control over the shipments and deliveries of packages once we have sent them to the carrier.. therefor cannot guarantee that we can correct any issues that may arise in the shipping process. However, please do contact us should you experience any issues with recieving your package. We would like to do all that we can to help.
We follow the same policies listed for the US customers, with a few variances. We are doing our best to keep the shipping costs down for our Canadian customers. We cannot guarantee that there won't be a customs fee - though we will do our best to learn our ways around shipping to Canada to be sure we do our best to help keep it low or non-existant.
In order to help with the costs for shipping, we offer a special discounted price for shipping to Canada when the cart value exceeds $50. Once $50 or more is spent, the discounted shipping option will be added to select during checkout.
Please contact us if you ever experience any concerns or issues with shipping. We would love to see how we can help - however, as stated above, we can only guarantee what happens in our company - and the shipping carriers are a company separate from ours; with their own policies and protections any issues they experience are not within our control.
Thank you again for shopping with High On The Fly!